The Khadamat Service Desk will provide you a Request Number for every request that you log through the service desk. If you have provided us with your email address or banner ID, you will receive an auto generated email with the Request Number and the details of your request.

You can contact the Khadamat Service Desk and provide the Service Desk Officer the Request Number of your request. If you have provided us with your email address or banner ID, you will receive an auto generated email with the Request Number, details and updates of your request.

The Service Desk requests for the Banner ID to enable the officer to run a quick search of the name database and enter a request on behalf of the caller. Once the request has been captured; the system sends an auto generated email to the caller with a reference number and status updates thereafter.

You need to immediately inform the Khadamat TimeTabling Department with the following information – Building and Room, Course Section information of your course and the Faculty using your room.

You would need to call the Khadamat TimeTabling department, who can assign an alternative room for your course for the day. However the fault needs to be logged with the Khadamat Service Desk at 03 7138000 or servicedesk@khadamat.ae and they will direct your request to the concerned department to rectify the fault.

The Khadamat TimeTabling department manages room amendments. To request for this service send the request with the reason to the Timetabling department at timetable@khadamat.ae.

All time change requests can be processed only upon receiving approvals and therefore, you would need to contact your college advisor or department in order to proceed with any time change requests.

You need to fill out the Room Booking Request form (from the Khadamat TimeTabling section in the Khadamat website or you can contact the TimeTabling department and the TimeTabling officer can e-mail it to you). The completed form is required to be sent to timetable@khadamat.ae. The TimeTabling department will forward the room booking request to the concerned department from UAEU for approval if required and send a confirmation e-mail to the faculty/staff with details of the room booking upon approval. Please read the Room Booking Guidelines for more information.

The Khadamat Security Services department manages the access control of the buildings. You may contact the Khadamat Service Desk with relevant details at 03 713 8000 or send an email to servicedesk@khadamat.ae.

The Khadamat TimeTabling department allocates and changes rooms based on availability. The empty room may be booked for another faculty or event so we would advise you to check with the TimeTabling department before using the room.

The Khadamat TimeTabling Department is authorized to receive requests from UAEU Faculty, Staff, Student Affairs or the Youth Care Office. Kindly send your request to the TimeTabling department through any of the above mentioned authorized personnel.

The Khadamat Estates department manages the classroom clocks. To place a request or for more information you may contact the Khadamat Service Desk at 03-7138000 or servicedesk@khadamat.ae.

The UAEU campus is a pedestrianised site. Khadamat staff are trained and authorised to use the electric vehicles to carry out their site based tasks. . Non Khadamat staffs are not covered by insurance to drive or ride on the electric vehicles. For more information you may contact the Khadamat Service Desk at 03-7138000 or servicedesk@khadamat.ae.

AC, Electrical, Plumbing, Carpentry, Civil & Architecture related requests are managed by the Estates Management department. To place a request or for more information you may contact the Khadamat Service Desk at 03-7138000 or servicedesk@khadamat.ae.

Khadamat Estates department can advise on this request. To place a request or for more information you may contact the Khadamat Service Desk at 03-7138000 or servicedesk@khadamat.ae.

The UAEU’s Facilities Management Department (FMD) manages the procurement and replacement of furniture and equipment and may be contacted for assistance. FMD will then liaise with Khadamat as required. For more information you may contact the Khadamat Service Desk at 03-7138000 or servicedesk@khadamat.ae.

Khadamat Estates department will liaise with the UAEU and advise on this request. To place a request or for more information you may contact the Khadamat Service Desk at 03-7138000 or servicedesk@khadamat.ae.

Khadamat Estates department will liaise with the UAEU and advise on this request. To place a request or for more information you may contact the Khadamat Service Desk at 03-7138000 or servicedesk@khadamat.ae.

Electrical and mechanical connection related requests are managed by the Estates Management department. To place a request or for more information you may contact the Khadamat Service Desk at 03-7138000 or servicedesk@khadamat.ae.

The elevator services are managed by the Estates Management department. Should you experience any defect or concerns with the elevators immediately contact the Khadamat Service Desk at 03-7138000 or servicedesk@khadamat.ae.

The elevator services are managed by the Estates Management department. Should you drop any of your belongings into the elevator pit then immediately contact the Khadamat Service Desk at 03-7138000 or servicedesk@khadamat.ae.

You need to sound the alarm by pressing the ‘Alarm Button’ inside the lift and speak through the adjacent microphone. You will be in immediate contact with the Khadamat security control who will advise you. For more information you may contact the Khadamat Service Desk at 03-7138000 or servicedesk@khadamat.ae.

The UAEU manages the refilling of gas bottles and may be contacted for assistance. For more information you may contact the Khadamat Service Desk at 03-7138000 or servicedesk@khadamat.ae.

All the buildings are equipped to cater for any student, staff or visitor who may require accessibility assistance. Access ramps, accessibility toilets with alarms and waiting areas for wheelchair users are available in all facilities. For more information you may contact the Khadamat Service Desk at 03-7138000 or servicedesk@khadamat.ae.

The Khadamat Waste Management team manages this upon request. Please contact Khadamat service desk at 03-7138000 or servicedesk@khadamat.ae.

The UAEU’s Facilities Management Department (FMD) manages this. You may contact them for the assistance. For more information you may contact Khadamat service desk at 03-7138000 or servicedesk@khadamat.ae.

The UAEU’s Facilities Management Department (FMD) manages this. You may contact them for the assistance. For more information you may contact Khadamat service desk at 03-7138000 or servicedesk@khadamat.ae.

UAEU personnel/designated laboratory specialist manages the containment and clean up of chemical spills. Khadamat Waste Management Team will collect used chemical spill kit, considered to be hazardous materials, upon collection request logged to the Service Desk. Please refer to process flowchart in this link (Chemical Spill Clean Protocol) for reference. To request for this service or for more information you may contact the Khadamat Service Desk at 03-7138000 or servicedesk@khadamat.ae.

UAEU personnel/designated laboratory specialist manages the neutralization and clean up of Mercury spills.

The UAEU’s Facilities Management Department (FMD) manages the collection of large waste items and may be contacted for assistance. For more information you may contact the Khadamat Service Desk at 03-7138000 or servicedesk@khadamat.ae.

Car Parking locations are listed below:
Car Parking Location

Please send your request for metal keys to the UAEU Facilities Management Department (FMD). Current point of contact for this is fmd@uaeu.ac.ae

Please send your request for metal keys to the UAEU Facilities Management Department (FMD). Current point of contact for this is fmd@uaeu.ac.ae.

Currently there is no facility to duplicate the keys. Requests for additional keys should come via UAEU Facilities Management Department (FMD) who, subject to approval, will authorize procurement. Current point of contact for this is fmd@uaeu.ac.ae.

For female residences: P5 Transit Lounge, accessed from Al Jamia Street.
For male residences: Through Crescent Building (P1 Gatehouse), accessed from Sh. Khalifa Street

For female day (Al Ain) students: Through P7 Transit Lounge, accessed from Sheikh Khalifa street or Tawam Street.
For male day (Al Ain) students: Through P3 or P4 Gatehouses, accessed from Al Jamia Street.

Either your card is not updated or you do not have the access to this particular door. Try opening the door again after updating your card. If you need to revise your access to any doors, apply for permission through your concerned department head/ coordinator/ advisor/ Complex Manager or UAEU Facilities Management Department (FMD) as applicable

UAEU Staff/Faculty: Please contact the UAEU Facilities Management Department (FMD) (fmd@uaeu.ac.ae) 
Female Al Ain Students: Please contact the Reception desk at P7 Transit Lounge. 
Female Residential Students: Please contact the Reception desk at P5 Transit Lounge or your Resident Life Coordinator (RLC) or Complex Manager (CM). 
Male Students: Please contact your Department Head/Coordinator or Advisor.

UAEU’s IT Help Desk (DoIT) manages all network drives and may be contacted for assistance. For more information you may contact the Khadamat Service Desk at 03-7138000 or servicedesk@khadamat.ae.

UAEU’s IT Help Desk (DoIT) manages all network connections and may be contacted for assistance. For more information you may contact the Khadamat Service Desk at 03-7138000 or servicedesk@khadamat.ae.

Please contact the University’ s IT Help Desk (DoIT) for assistance. For more information you may contact the Khadamat Service Desk at 03-7138000 or servicedesk@khadamat.ae.