Position Purpose

This role will provide professional, high-quality solution FM architecture and Technical specifications across a range of bids, proposals, and projects within the Facilities Management industry for Khadamat, covering both Hard and Soft FM services.

The FM Solutions Architect Analyst is responsible for supporting and leading the development of compelling, client-centric FM solutions and the production of high-quality bid submissions, from pre-qualification questionnaires through to final tender submission. The role focuses on translating client requirements into integrated, compliant, and value-driven FM service solutions that clearly articulate Khadamat’s operating model, service delivery approach, mobilization strategy, and value proposition, thereby increasing the probability of winning new business.

This role will own and manage the quality, structure, and consistency of submission documents, support the design of end-to-end FM solutions (including service models, staffing structures, mobilization plans, KPIs, SLAs, and continuous improvement frameworks), and work closely to validate the solutions with subject matter experts across Hard and Soft FM disciplines. The Solutions Architect Analyst will also provide analytical input to risk, assumptions, dependencies, and opportunities, ensuring alignment with commercial, operational, and governance requirements.

In addition to core solution and bid support responsibilities, this role will provide flexible administrative and coordination support as bids progress through Khadamat’s internal governance and approval processes, including version control, stakeholder coordination, and portal submissions, while supporting the Head of Bid and Growth Management throughout the full bid lifecycle.

Key Responsibilities

FM Solution Architecture & Design

• Accountable for supporting the design of integrated Facilities Management solutions covering Hard and Soft FM services, aligned to client requirements, service scope, asset criticality, and contract objectives.
• Lead and support bottom-up solution development for Hard and Soft FM service models, including detailed manpower build-ups, shift patterns, skill mix, and supervision structures, based on asset registers, service frequencies, statutory requirements, and operational risk.
• Develop and benchmark FM service delivery models against industry best practice, market norms, and comparable contracts, ensuring solutions are operationally robust, compliant, cost-effective, and scalable across diverse asset portfolios and operating environments.
• Define and evaluate subcontractor strategies for specialist Hard and Soft FM services, including scope definition, performance requirements, integration into the overall operating model, and alignment with commercial and risk assumptions.
• Developing benchmarking models, competitive solution analysis and cost effectiveness.

Bid & Proposal Development

• Accountable for the development, coordination, and quality assurance of bid submissions from PQQ/RFI through to final tender submission, ensuring clarity, compliance, and competitiveness.
• Ensure submissions clearly articulate Khadamat’s FM operating model, Hard and Soft service methodologies, mobilization and transition approach, resourcing strategy, and value proposition, supported by data-driven assumptions and benchmarking.
• Contribute to solution narratives that demonstrate service resilience, lifecycle value, innovation, and continuous improvement across both Hard and Soft FM disciplines.

Quality & Compliance Management

• Own the quality, structure, and consistency of FM technical submissions, ensuring full compliance with client instructions, evaluation criteria, statutory obligations, and internal governance requirements.
• Ensure clear alignment between technical solutioning, manpower models, subcontractor assumptions, and the commercial and financial components of the bid, minimizing delivery and margin risk.

Knowledge, Skills, and Experience

Essential Technical Skills

• Strong understanding of Hard and Soft Facilities Management service delivery models, including MEP maintenance, asset management, cleaning, security, landscaping, waste management, and specialist subcontracted services.
• Ability to develop bottom-up FM solutions, including manpower build-ups, shift models, skill mix, supervision ratios, and service frequencies based on asset data and service scope.
• Experience supporting FM bid and proposal development across PQQs, RFIs, RFPs, and ITTs.
• Competence in interpreting technical specifications, asset registers, drawings, and scopes of work to develop compliant FM solutions.
• Ability to support mobilization and transition planning, including TUPE/employee transfer considerations, onboarding, training, and readiness planning.
• Working knowledge of KPIs, SLAs, performance management frameworks, and continuous improvement models within FM contracts.
• Understanding of subcontractor solutioning, including scope definition, integration into service models, and performance management.
• Ability to benchmark FM solutions against market standards, industry best practice, and comparable contracts to ensure competitiveness and robustness.
• Proficiency in bid portals, document control, version management, and compliance matrices.

Essential Professional Skills

• Strong analytical and problem-solving skills, with the ability to evaluate operational requirements and translate them into practical FM solutions.
• High-quality technical writing and documentation skills, with the ability to present complex FM concepts in a clear, structured, and client-focused manner.
• Excellent attention to detail and commitment to quality and compliance.
• Strong stakeholder coordination and communication skills, with the ability to work effectively across multidisciplinary teams.
• Effective time management and prioritization skills, particularly in fast-paced bid environments with competing deadlines.
• Ability to work collaboratively while also managing tasks independently with minimal supervision.
• Commercial awareness and the ability to understand the cost and risk implications of technical solutioning decisions.
• Professional approach to governance, confidentiality, and document control.

Essential Qualifications

• Bachelor’s degree in Engineering, Facilities Management, Construction Management, Business Management, or a related discipline.
• Demonstrable experience in FM solution design, bid management, or proposal support roles (typically 3–6 years, depending on seniority).
• Strong proficiency in MS Office applications (Word, Excel, PowerPoint), particularly for solution modeling, documentation, and presentations.
• Professional certifications such as IFMA, BIFM/IWFM, PMP, or equivalent (desirable but not mandatory).
• Knowledge of CAFM/CMMS systems and digital FM tools (desirable).

Additional / Special Features of the Role

• Ensure compliance with the company Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards.
• Ensure security and integrity of all data provided, including reporting performance, finance and customer information, in accordance with company confidentiality and non-disclosure requirements.
• Exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions, in accordance with organisational HSE responsibilities.
• Ensure compliance with all company training requirements and adhere to these requirements at all times whilst in employment.
• Report any accidents, incidents, breaches or potential breaches to appropriate management or through the Speak Up process.

Leadership Essentials

Solves Problems

Identifies problems within own area of remit and takes responsibility for finding a solution regardless of the causes.

Delivers Against Own Objectives

Follows through and meets personal commitments in an organised and methodical manner.

Communicates Effectively

Clearly and concisely conveys information and ideas that engage others.

Demonstrates Collaboration

Demonstrates proactive team working and collaboration with others, recognising that the whole of the team is greater than the sum of individual efforts.

Assumes Responsibility

Effectively manages their time, resources and relationships to ensure that work is completed efficiently.

Maintains Composure

Remains calm in uncertain or challenging situations and consistently behaves in a professional and appropriate manner.