Core Roles & Responsibilities

1. Governance Framework Development

• Develop and implement governance policies, procedures, and frameworks aligned with company strategy and regulatory requirements.
• Ensure compliance with ISO standards (e.g., ISO 41001 for Facility Management, ISO 9001 for Quality, ISO 45001 for Health & Safety).
• Establish clear lines of authority, decision-making processes, and accountability.

2. Risk Management

• Identify, assess, and mitigate operational, reputational, compliance, and financial risks.
• Conduct risk reviews of FM operations, contracts, service delivery models, Finance, Commercial, Human Capital, etc.
• Maintain risk registers and escalate critical risks to leadership.

3. Contract & Compliance Oversight

• Monitor compliance with contractual obligations, service-level agreements (SLAs), and key performance indicators (KPIs).
• Review contract governance processes, ensuring proper documentation, change control, and issue resolution.
• Ensure adherence to legal, ethical, and regulatory standards (e.g., labor laws, environmental laws).

4. Policy & Process Assurance

• Develop, update, and communicate policies and procedures.
• Ensure policies are consistently followed across all sites and business units.
• Lead internal audits and external audit preparedness.

5. Performance Monitoring & Reporting

• Implement governance dashboards to track KPIs, compliance status, audit findings, and incident reports.
• Report governance outcomes to senior leadership and recommend improvements.
• Benchmark performance across contracts and teams.

6. Stakeholder Engagement

• Act as a liaison between operations, clients, legal, finance, and HR to ensure integrated governance.
• Represent the governance function in senior leadership meetings, steering committees, and client reviews.

7. Continuous Improvement & Training

• Promote a culture of accountability and continuous improvement.
• Conduct training and awareness programs on governance, ethics, and compliance.
• Stay updated with best practices in corporate governance and FM standards.

Skills & Competencies

• Strong understanding of FM operations.
• Knowledge of legal, regulatory, and industry standards.
• Analytical mindset with attention to detail and process orientation.
• Excellent communication and stakeholder management.
• Experience with audit, compliance, and risk tools.
• Governance Framework Development.
• Risk & Compliance Management.
• Audit Coordination.
• Stakeholder Engagement.
• Data Analysis & Reporting.
• Strong Communication & Presentation Skills.
• Attention to Detail and Process Orientation.

Qualifications & Experience

• Bachelor’s Degree in Engineering.
• 12 to 15 years of experience in governance, cost management, risk, compliance, or audit roles—ideally within the Facility Management, Real Estate, or Services industry.
• Strong understanding of FM operations and contractual governance.