Position Purpose

To ensure satisfactory completion of minor planned and reactive maintenance works across several disciplines contained in and around the facility.

To be able to work alone with minimal supervision, or as part of a team.

Key Responsibilities

• Support the Technicians to carry out duties of the planned and reactive maintenance schedule both internally and externally to the property across several disciplines, not limited to Civil, HVAC, Mechanical, Electrical and Plumbing services.
• Identify and assist with the requisition of materials to ensure maintenance and repairs are carried out efficiently and to approved standards.
• Ensure that a clean and tidy working environment is maintained at all time by controlling tools, materials and waste products.
• Assist with specialist moves, equipment moves, and porterage duties as required.
• Assist with various types of MEP works as required.
• Integrate and communicate effectively with other trades as required.
• Maintain up to date knowledge for the safe and efficient performance of all duties.
• Participate in overtime, shift work and/or out of hours working as governed by the necessity to maintain continuity of operation of essential plant and systems.
• Participate in emergency on-call service during non-working hours, weekends and public holidays.
• Work alone with minimum supervision and/or within a team responsible to the Supervisor.
• Participate in the Health, Safety & Risk programs including risk assessment of planned and reactive maintenance work activities.
• Use safe systems of work when working with all plant and equipment and ensure the same with the department and among sub-contractors and third parties.
• Participate in project work including refurbishment of existing building equipment/systems and/or new installations.
• Provide effective communication with management, peers, contractors, subcontractors, project subcontractors.
• Carry out other duties as directed by the line manager or member of the senior management team.

HSE and Information Security Responsibilities

• To exercise a personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Khadamat organizational HSE responsibilities.
• Ensure compliance with the Khadamat Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards.
• Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Khadamat non-disclosure policy.
• Ensure compliance with all training requirements of Khadamat and ensure adherence to these requirements at all times whilst in employment.
• Awareness of the Integrated Management System and the content of the Environment, Quality, Health & Safety and Information Security Policy Statements.
• Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment, and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above.
• Promotes a good HSQE and Information Security culture among their peers, subcontractors and third parties.
• Leads by example and look at ways to conserve energy, water and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels.
• Protects information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental.

Knowledge, Skills, and Experience

Knowledge

• Able to foster good relations with colleagues and other departments and be a good team player.
• Flexibility, excellent attention to detail and ability to identify key issues.
• Able to work under stringent deadlines and high pressure environment.
• Good level of English language both written and spoken.

Job Specific Skills

• Minimum two (2) years’ experience in a building service, maintenance and/or facilities management environment.
• Proficient and able to demonstrate a complete understanding of general maintenance services.
• Technically competent with a clear understanding of primary MEP systems, building fabric and finishes, associated tools and equipment.

Qualifications

• Must hold a relevant and recognized qualification in the discipline, or equivalent.
• Vocational training certificate either mechanical, electrical or plumbing or other relevant and recognized qualifications in the MEP maintenance and repair.

Behavioral Competencies / Attributes

Delivers Customer Service

Sees those they interact with as customers and seeks to identify and meet needs, taking swift action to resolve issues with integrity. Always alert to the customer’s point of view and demonstrates a sense of urgency.

Demonstrates Personal Drive

Actively works towards ambitious personal goals, demonstrates enthusiasm and energy toward all aspects of work. Shows drive to make a difference to others at work.

Demonstrates Collaboration

Demonstrates proactive team working and collaboration with others, role modelling the belief that the whole of the team is greater than the sum of individual efforts.

Gains Others’ Trust

Interacts with others in a supportive way and in accordance with our Values.

Respects Difference

Shows respect for individual differences and perspectives amongst colleagues.

Assumes Responsibility

Effectively manages their time, resources and relationships to ensure that work is completed efficiently.